Notebook se zasekává

[sakoz]

Dobrý den,

prosím o kontrolu, zasekává se mi notebook, hlavně při komunikaci na Skype.

Děkuji.

[Rudy]

Zdravím!
Spusťte tuto utilitu:

Ulozte na plochu AdwCleaner https://malwarebytes.com/adwcleaner/ nebo http://www.bleepingcomputer.com/download/adwcleaner/

ukoncete vsechny programy
odsouhlaste licencni podmiky (EULA) klikem na Souhlasim
kliknete pravym na ikonu AdwCleaneru a vyberte Spustit jako spravce (v pripade Win XP spustte obycejne dvojklikem)
kliknete na Skenovat nyni (Scan now), pote na Cisteni a opravy (Clean and Repair)
po restartu na Vas vyskoci log (pripadne jej najdete v C:\AdwCleaner\Logs\AdwCleaner[Cxx].txt), jehoz obsah zkopirujte do pristi odpovedi

[sakoz]

Dobrý den, Děkuji.

# -------------------------------
# Malwarebytes AdwCleaner 8.0.9.0
# -------------------------------
# Build: 01-11-2021
# Database: 2021-01-11.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 01-19-2021
# Duration: 00:00:08
# OS: Windows 10 Pro
# Cleaned: 0
# Failed: 0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [2074 octets] - [15/12/2020 17:58:00]
AdwCleaner[C00].txt - [2353 octets] - [15/12/2020 18:01:37]
AdwCleaner[S01].txt - [1527 octets] - [15/12/2020 19:08:16]
AdwCleaner[S02].txt - [1588 octets] - [19/01/2021 18:32:27]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C02].txt ##########

[Rudy]

Toto je OK. Otevřte poznámkový blok a zkopírujte do něj:

Start

CloseProcesses:
FirewallRules: [TCP Query User{422576E4-3178-4D99-B4E1-9AF311C462BD}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File
FirewallRules: [UDP Query User{7326FE0F-174A-4490-9A68-B30048ADB5CA}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No FileFirewallRules: [TCP Query User{E8C64DF5-DB95-4EC5-998E-D91A91F2D70F}C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File
FirewallRules: [UDP Query User{8F01B443-27AF-401D-8039-6B9DA57AF1FF}C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File

EmptyTemp:
End

Uložte do C:\Users\zsako\Downloads jako fixlist.txt. Spusťte znovu FRST a klikněte na >Fix<. Po skončení akce se objeví log, který sem zkopírujte.

[sakoz]

Log se neobjevil, počítač se hned restartoval. Snad jsem to našla správně.

Fix result of Farbar Recovery Scan Tool (x64) Version: 19-01-2021
Ran by zsako (19-01-2021 18:59:55) Run:2
Running from C:\Users\zsako\Downloads
Loaded Profiles: zsako
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start

CloseProcesses:
FirewallRules: [TCP Query User{422576E4-3178-4D99-B4E1-9AF311C462BD}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File
FirewallRules: [UDP Query User{7326FE0F-174A-4490-9A68-B30048ADB5CA}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No FileFirewallRules: [TCP Query User{E8C64DF5-DB95-4EC5-998E-D91A91F2D70F}C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File
FirewallRules: [UDP Query User{8F01B443-27AF-401D-8039-6B9DA57AF1FF}C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe] => (Allow) C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe => No File

EmptyTemp:
End
*****************

Processes closed successfully.
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{422576E4-3178-4D99-B4E1-9AF311C462BD}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{7326FE0F-174A-4490-9A68-B30048ADB5CA}C:\program files\windowsapps\facebook.317180b0bb486_830.3.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{8F01B443-27AF-401D-8039-6B9DA57AF1FF}C:\program files\windowsapps\facebook.317180b0bb486_830.5.128.0_x64__8xx8rvfyw5nnt\app\messenger.exe" => removed successfully

=========== EmptyTemp: ==========

BITS transfer queue => 11558912 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 23208647 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 4904728 B
Edge => 0 B
Chrome => 316502949 B
Brave => 0 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 22010984 B
zsako => 56596910 B

RecycleBin => 16276563310 B
EmptyTemp: => 15.6 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 19:01:00 ====

[Rudy]

Ano, to je ten správný log. Někdy se stane, že se sám neotevře. Bylo smazáno. Nastala nějaká změna?

[sakoz]

Vyzkouším. Zatím mockrát děkuju.

[Rudy]

OK, zatím nemáte zač!