Stránka 1 z 1

Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 13:59
od linda_23
Dobrý den,
prosím o kontrolu logu (viz příloha), po aktualizaci všech driveru pomocí avast driver updater mi přestal fungovat zvuk i mikrofon realtek, troubleshoot problém nerozpoznal a přeinstalace ovladače také nezabralo.
Děkuji předem

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 14:58
od Rudy
Zdravím!
Spusťte tuto utilitu:
Ulozte na plochu AdwCleaner https://malwarebytes.com/adwcleaner/ nebo http://www.bleepingcomputer.com/download/adwcleaner/

ukoncete vsechny programy
odsouhlaste licencni podmiky (EULA) klikem na Souhlasim
kliknete pravym na ikonu AdwCleaneru a vyberte Spustit jako spravce (v pripade Win XP spustte obycejne dvojklikem)
kliknete na Skenovat nyni (Scan now), pote na Cisteni a opravy (Clean and Repair)
po restartu na Vas vyskoci log (pripadne jej najdete v C:\AdwCleaner\Logs\AdwCleaner[Cxx].txt), jehoz obsah zkopirujte do pristi odpovedi

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 16:39
od linda_23
tady je to prosím


# -------------------------------
# Malwarebytes AdwCleaner 8.2.0.0
# -------------------------------
# Build: 03-22-2021
# Database: 2021-03-22.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 03-24-2021
# Duration: 00:00:02
# OS: Windows 10 Pro
# Cleaned: 16
# Failed: 0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted C:\ProgramData\Application Data\Lavasoft\Web Companion
Deleted C:\ProgramData\Tencent
Deleted C:\Users\Bejcek\AppData\Local\Tencent
Deleted C:\Users\Bejcek\AppData\Roaming\Tencent

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted HKCU\SOFTWARE\Mozilla\NativeMessagingHosts\com.webcompanion.native
Deleted HKCU\Software\Lavasoft\Web Companion
Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{06933BDD-AD4D-4750-93F2-A009BBCE49BF}
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{087BA672-83C5-4C18-8D20-B8865EF10BE8}
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{093DD2ED-75EB-47EA-976F-242613AABBDA}
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{77DA392E-C243-4FAD-8980-35019B0C27D7}
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{A8AC3290-90A8-4554-90BB-83FFA0DD9C6A}
Deleted HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{B1A05CFB-1927-4CF4-9C9B-91EA7DC27A6D}
Deleted HKLM\Software\Classes\METNSD
Deleted HKLM\Software\Microsoft\Shared Tools\MSConfig\services\WCAssistantService
Deleted HKLM\Software\Wow6432Node\Lavasoft\Web Companion

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [5394 octets] - [24/03/2021 16:31:24]
AdwCleaner[S01].txt - [5455 octets] - [24/03/2021 16:31:49]
AdwCleaner[S02].txt - [5516 octets] - [24/03/2021 16:33:09]
AdwCleaner[S03].txt - [5577 octets] - [24/03/2021 16:34:41]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C03].txt ##########

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 17:50
od Rudy
Dejte nové logy FRST+Addition.

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 18:03
od linda_23
tady prosím

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 19:00
od Rudy
Otevřte poznámkový blok a zkopírujte do něj:
Start

CloseProcesses:
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\...\MountPoints2: {4b1b2b92-8a8a-11eb-98a5-185680774c81} - "E:\HiSuiteDownLoader.exe"
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\...\MountPoints2: {4b1b2fe2-8a8a-11eb-98a5-185680774c81} - "E:\HiSuiteDownLoader.exe"
GroupPolicy: Restriction ? <==== ATTENTION
Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
Task: {028CF671-FCF8-4B97-A34D-79F6C6F76E6C} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154920 2019-09-20] (Google Inc -> Google LLC)
Task: {9E977515-9FEA-4109-A397-D75728215968} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154920 2019-09-20] (Google Inc -> Google LLC)
C:\Program Files (x86)\Temp
C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineUA
C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineCore
C:\DumpStack.log.tmp
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File
HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Local Page =
SearchScopes: HKU\S-1-5-21-4004921180-730844930-1280853426-1001 -> DefaultScope {0BD0BC64-4C68-4830-AA81-622190B07A04} URL =
SearchScopes: HKU\S-1-5-21-4004921180-730844930-1280853426-1001 -> {0BD0BC64-4C68-4830-AA81-622190B07A04} URL =

EmptyTemp:
Hosts:
End
Uložte na plochu jako fixlist.txt. Spusťte znovu FRST a klikněte na >Fix<. Po skončení akce se objeví log, který sem zkopírujte.

V případě, že nebude stále fungovat zvuk, odinstalujte ovlsadač a nainstaliujte zpět ten původní

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 19:38
od linda_23
tady je to, odinstalovala jsem a nainstalovala ten původní a sláva bohu už to jdeeeeee
děkuji vám mockrátttttt

Fix result of Farbar Recovery Scan Tool (x64) Version: 21-03-2021
Ran by Linda (24-03-2021 19:28:43) Run:1
Running from C:\Users\Bejcek\Desktop
Loaded Profiles: Linda
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start

CloseProcesses:
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\...\MountPoints2: {4b1b2b92-8a8a-11eb-98a5-185680774c81} - "E:\HiSuiteDownLoader.exe"
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\...\MountPoints2: {4b1b2fe2-8a8a-11eb-98a5-185680774c81} - "E:\HiSuiteDownLoader.exe"
GroupPolicy: Restriction ? <==== ATTENTION
Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
Task: {028CF671-FCF8-4B97-A34D-79F6C6F76E6C} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154920 2019-09-20] (Google Inc -> Google LLC)
Task: {9E977515-9FEA-4109-A397-D75728215968} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [154920 2019-09-20] (Google Inc -> Google LLC)
C:\Program Files (x86)\Temp
C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineUA
C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineCore
C:\DumpStack.log.tmp
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File
HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Page_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Default_Search_URL =
HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Local Page =
SearchScopes: HKU\S-1-5-21-4004921180-730844930-1280853426-1001 -> DefaultScope {0BD0BC64-4C68-4830-AA81-622190B07A04} URL =
SearchScopes: HKU\S-1-5-21-4004921180-730844930-1280853426-1001 -> {0BD0BC64-4C68-4830-AA81-622190B07A04} URL =

EmptyTemp:
Hosts:
End
*****************

Processes closed successfully.
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{4b1b2b92-8a8a-11eb-98a5-185680774c81} => removed successfully
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{4b1b2fe2-8a8a-11eb-98a5-185680774c81} => removed successfully
C:\WINDOWS\system32\GroupPolicy\Machine => moved successfully
C:\WINDOWS\system32\GroupPolicy\GPT.ini => moved successfully
C:\WINDOWS\SysWOW64\GroupPolicy\GPT.ini => moved successfully
C:\ProgramData\NTUSER.pol => moved successfully
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{028CF671-FCF8-4B97-A34D-79F6C6F76E6C}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{028CF671-FCF8-4B97-A34D-79F6C6F76E6C}" => removed successfully
C:\WINDOWS\System32\Tasks\GoogleUpdateTaskMachineCore => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\GoogleUpdateTaskMachineCore" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{9E977515-9FEA-4109-A397-D75728215968}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9E977515-9FEA-4109-A397-D75728215968}" => removed successfully
C:\WINDOWS\System32\Tasks\GoogleUpdateTaskMachineUA => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\GoogleUpdateTaskMachineUA" => removed successfully
C:\Program Files (x86)\Temp => moved successfully
"C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineUA" => not found
"C:\WINDOWS\system32\Tasks\GoogleUpdateTaskMachineCore" => not found
Could not move "C:\DumpStack.log.tmp" => Scheduled to move on reboot.
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive1 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive2 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive3 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive4 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive5 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive6 => removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive7 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive1 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive2 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive3 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive4 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive5 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive6 => removed successfully
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ OneDrive7 => removed successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896" => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896" => value restored successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157" => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157" => value restored successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896" => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896" => value restored successfully
HKLM\Software\\Microsoft\Internet Explorer\Main\\"Local Page"="C:\Windows\System32\blank.htm" => value restored successfully
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\"Local Page"="C:\Windows\SysWOW64\blank.htm" => value restored successfully
"HKU\S-1-5-21-4004921180-730844930-1280853426-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-4004921180-730844930-1280853426-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0BD0BC64-4C68-4830-AA81-622190B07A04} => removed successfully
C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 10772480 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 12652948 B
Java, Flash, Steam htmlcache => 577572495 B
Windows/system/drivers => 364109925 B
Edge => 46080 B
Chrome => 242091510 B
Firefox => 0 B
Opera => 12200631 B

Temp, IE cache, history, cookies, recent:
Default => 6656 B
ProgramData => 6656 B
Public => 6656 B
systemprofile => 4163121 B
systemprofile32 => 4163121 B
LocalService => 4225237 B
NetworkService => 4231893 B
Bejcek => 2573110306 B

RecycleBin => 783536921 B
EmptyTemp: => 4.3 GB temporary data Removed.

================================

Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 24-03-2021 19:30:01)

C:\DumpStack.log.tmp => Could not move

==== End of Fixlog 19:30:01 ====

Re: Prosím o kontrolu, nefunguje zvuk a chybí driver

Napsal: 24 bře 2021 20:03
od Rudy
PC byl vyčištěn, log již bude OK. Opět se mi potvrdil ten už několik let starý problm, že různé autoupdatery driverů nefungují správně. Pokud budete někdy v budoucnu updatovat driver, nejlepší je to dělat ručně. Podle typu/výrobce hardwaru, nebo NB, stáhnut z jeho webu ručně ovladač a nainstalovat. Nemáte zač! :)