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Jak na něj :)

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Roman.rur
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Jak na něj :)

#1 Příspěvek od Roman.rur »

Dobrý den,chtěl bych se zeptat jak odinstalovat Smart Security...
Přímo ve složce Uninstal aplikace není,ale nabízí odinstalaci přes nabídku Start. Po rozkliknutí se rozběhne jakoby instalace a následuje okno se zadáním hesla kam nemám co zadat jelikož mám jen 30 denní verzi...
To samé i přes Ovládací panely,a nepovedlo se ani instalací jiného antiviru - Avira nabídla pouze manuální odinstalaci ne automatickou...

Buchtič_ESET
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Re: Jak na něj :)

#2 Příspěvek od Buchtič_ESET »

Dobrý den,
ESET Smart Security kompletně z počítače odstraníte pomocí nástroje ESET Uninstaller, který spusťte v nouzovém režimu. Nástroj, včetně podrobného návodu na použití, naleznete na našich webových stránkách: https://servis.eset.cz/index.php?/Knowl ... ogram-eset
Co se týče hesla pro ochranu nastavení, to jste si zadal během instalace sám, resp. následně při aktivování funkce Rodičovská kontrola.

Roman.rur
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Re: Jak na něj :)

#3 Příspěvek od Roman.rur »

Tak se mi to nevede...
Dám 1 enter a následuje chyba > occured in uninstallation,please check the log!

Buchtič_ESET
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Re: Jak na něj :)

#4 Příspěvek od Buchtič_ESET »

Dobrý den,
Nahrajte sem tedy protokol ~ESETUninstaller.log, který naleznete ve stejné složce jako spouštěný soubor ESETUnistaller.exe.

Roman.rur
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Registrován: 22 říj 2013 07:21

Re: Jak na něj :)

#5 Příspěvek od Roman.rur »

Doufám,že z toho budeš chytrej (y)



>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[10/22/13 11:57:28] C:\Users\RomanRUR\Downloads\ESETUninstaller.exe 6.0.3.0
[10/22/13 11:57:28] Input arguments:
[10/22/13 11:57:29] Online (PC booted from fixed disk) mode detected.

[10/22/13 11:57:29] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.
Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.
Are you really sure to continue? (y/n): z
[10/22/13 11:59:43] ERROR! Unknown option!
EXIT!

[10/22/13 11:59:43] Press any key to exit ...
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[10/22/13 12:02:14] C:\Users\RomanRUR\Downloads\ESETUninstaller.exe 6.0.3.0
[10/22/13 12:02:14] Input arguments:
[10/22/13 12:02:14] Online (PC booted from fixed disk) mode detected.

[10/22/13 12:02:14] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.
Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.
Are you really sure to continue? (y/n): y


[10/22/13 12:02:38] Scanning available operating systems ...

[10/22/13 12:02:38] Available operating systems, which AV product can be removed from:

[10/22/13 12:02:38] [1]
[10/22/13 12:02:38] Product Name: Windows 7 Home Premium
[10/22/13 12:02:38] Current Version: 6.1.1.7601.WinNT.AMD64
[10/22/13 12:02:38] Volume: C:\
[10/22/13 12:02:38] System Root: C:\Windows
[10/22/13 12:02:38] Program Files: C:\Program Files
[10/22/13 12:02:38] Program Files (x86): C:\Program Files (x86)
[10/22/13 12:02:38] Common files: C:\Program Files\Common Files
[10/22/13 12:02:38] Common files (x86): C:\Program Files (x86)\Common Files
[10/22/13 12:02:38] Common application data folder: C:\ProgramData
[10/22/13 12:02:38] Common programs folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[10/22/13 12:02:38] Device path folder: C:\Windows\inf;C:\SWSetup\Drivers
[10/22/13 12:02:38] Drives mapping:
[10/22/13 12:02:38] Current Letter: C Native Letter: C
[10/22/13 12:02:38] Current Letter: D Native Letter: D

[10/22/13 12:02:38] Building cache: 64bit COM: AppID -> DllName ...
[10/22/13 12:02:38] Building cache: 64bit COM: Category -> ReferenceCounter ...
[10/22/13 12:02:38] Building cache: 32bit COM: AppID -> DllName ...
[10/22/13 12:02:38] Building cache: 32bit COM: Category -> ReferenceCounter ...
[10/22/13 12:02:39] Scanning installed AV products ...

[10/22/13 12:02:41] Installed AV products:
[10/22/13 12:02:41] 1. ESS/EAV/EMSX
[10/22/13 12:02:41] 2. SEP

[10/22/13 12:02:41] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[10/22/13 12:03:44] ERROR! PC is running in normal boot, to uninstall AV product ESS/EAV/EMSX please run safe boot or boot live CD/DVD/USB.


[10/22/13 12:03:44] Installed AV products:
[10/22/13 12:03:44] 1. SEP

[10/22/13 12:03:44] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): n
[10/22/13 12:03:58] ERROR! Unknown option!
EXIT!

[10/22/13 12:03:58] No AV product selected!


[10/22/13 12:03:58] Log file location: "C:\Users\RomanRUR\Downloads\~ESETUninstaller.log"

[10/22/13 12:03:58] ERROR(s) occured in uninstallation process, please check the log!

[10/22/13 12:03:58] Press any key to exit ...
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[10/22/13 12:12:26] C:\Users\RomanRUR\Downloads\ESETUninstaller.exe 6.0.3.0
[10/22/13 12:12:26] Input arguments:
[10/22/13 12:12:26] Online (PC booted from fixed disk) mode detected.

[10/22/13 12:12:26] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.
Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.
Are you really sure to continue? (y/n): y


[10/22/13 12:12:29] Scanning available operating systems ...

[10/22/13 12:12:29] Available operating systems, which AV product can be removed from:

[10/22/13 12:12:29] [1]
[10/22/13 12:12:29] Product Name: Windows 7 Home Premium
[10/22/13 12:12:29] Current Version: 6.1.1.7601.WinNT.AMD64
[10/22/13 12:12:29] Volume: C:\
[10/22/13 12:12:29] System Root: C:\Windows
[10/22/13 12:12:29] Program Files: C:\Program Files
[10/22/13 12:12:29] Program Files (x86): C:\Program Files (x86)
[10/22/13 12:12:29] Common files: C:\Program Files\Common Files
[10/22/13 12:12:29] Common files (x86): C:\Program Files (x86)\Common Files
[10/22/13 12:12:29] Common application data folder: C:\ProgramData
[10/22/13 12:12:29] Common programs folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[10/22/13 12:12:29] Device path folder: C:\Windows\inf;C:\SWSetup\Drivers
[10/22/13 12:12:29] Drives mapping:
[10/22/13 12:12:29] Current Letter: C Native Letter: C
[10/22/13 12:12:29] Current Letter: D Native Letter: D

[10/22/13 12:12:29] Building cache: 64bit COM: AppID -> DllName ...
[10/22/13 12:12:29] Building cache: 64bit COM: Category -> ReferenceCounter ...
[10/22/13 12:12:29] Building cache: 32bit COM: AppID -> DllName ...
[10/22/13 12:12:29] Building cache: 32bit COM: Category -> ReferenceCounter ...
[10/22/13 12:12:29] Scanning installed AV products ...

[10/22/13 12:12:31] Installed AV products:
[10/22/13 12:12:31] 1. ESS/EAV/EMSX
[10/22/13 12:12:31] 2. SEP

[10/22/13 12:12:31] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[10/22/13 12:12:49] ERROR! PC is running in normal boot, to uninstall AV product ESS/EAV/EMSX please run safe boot or boot live CD/DVD/USB.


[10/22/13 12:12:49] Installed AV products:
[10/22/13 12:12:49] 1. SEP

[10/22/13 12:12:49] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 2
[10/22/13 12:12:54] ERROR! Unknown option!
EXIT!

[10/22/13 12:12:54] No AV product selected!


[10/22/13 12:12:54] Log file location: "C:\Users\RomanRUR\Downloads\~ESETUninstaller.log"

[10/22/13 12:12:54] ERROR(s) occured in uninstallation process, please check the log!

[10/22/13 12:12:54] Press any key to exit ...
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[10/22/13 12:15:12] C:\Users\RomanRUR\Downloads\ESETUninstaller.exe 6.0.3.0
[10/22/13 12:15:12] Input arguments:
[10/22/13 12:15:13] Online (PC booted from fixed disk) mode detected.

[10/22/13 12:15:13] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.
Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.
Are you really sure to continue? (y/n): y


[10/22/13 12:15:15] Scanning available operating systems ...

[10/22/13 12:15:15] Available operating systems, which AV product can be removed from:

[10/22/13 12:15:15] [1]
[10/22/13 12:15:15] Product Name: Windows 7 Home Premium
[10/22/13 12:15:15] Current Version: 6.1.1.7601.WinNT.AMD64
[10/22/13 12:15:15] Volume: C:\
[10/22/13 12:15:15] System Root: C:\Windows
[10/22/13 12:15:15] Program Files: C:\Program Files
[10/22/13 12:15:15] Program Files (x86): C:\Program Files (x86)
[10/22/13 12:15:15] Common files: C:\Program Files\Common Files
[10/22/13 12:15:15] Common files (x86): C:\Program Files (x86)\Common Files
[10/22/13 12:15:15] Common application data folder: C:\ProgramData
[10/22/13 12:15:15] Common programs folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[10/22/13 12:15:15] Device path folder: C:\Windows\inf;C:\SWSetup\Drivers
[10/22/13 12:15:15] Drives mapping:
[10/22/13 12:15:15] Current Letter: C Native Letter: C
[10/22/13 12:15:15] Current Letter: D Native Letter: D

[10/22/13 12:15:15] Building cache: 64bit COM: AppID -> DllName ...
[10/22/13 12:15:15] Building cache: 64bit COM: Category -> ReferenceCounter ...
[10/22/13 12:15:15] Building cache: 32bit COM: AppID -> DllName ...
[10/22/13 12:15:15] Building cache: 32bit COM: Category -> ReferenceCounter ...
[10/22/13 12:15:15] Scanning installed AV products ...

[10/22/13 12:15:17] Installed AV products:
[10/22/13 12:15:17] 1. ESS/EAV/EMSX
[10/22/13 12:15:17] 2. SEP

[10/22/13 12:15:17] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[10/22/13 12:15:22] ERROR! PC is running in normal boot, to uninstall AV product ESS/EAV/EMSX please run safe boot or boot live CD/DVD/USB.


[10/22/13 12:15:22] Installed AV products:
[10/22/13 12:15:22] 1. SEP

[10/22/13 12:15:22] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[10/22/13 12:15:24] Are you sure to uninstall SEP from this OS? (y/n): y


[10/22/13 12:15:36] Product uninstallation: SEP

[10/22/13 12:15:36] Uninstallation in progress, please wait ...

[10/22/13 12:15:36] Current control set ... ControlSet001

[10/22/13 12:15:36] Network: NSI: deleted NetLuidIndex: 0x8 IfType: 0x83
[10/22/13 12:15:36] Network: NSI: deleted '' driver ID: {81372EB5-C7EF-4232-B0E3-C8689B364DB7}
[10/22/13 12:15:36] Network: NSI: deleted NetLuidIndex: 0x5 IfType: 0x83
[10/22/13 12:15:36] Network: NSI: deleted 'Teredo Tunneling Pseudo-Interface' driver ID: {0942B71B-B8D7-4462-9398-5184D29EE0A1}
[10/22/13 12:15:36] Network: NSI: deleted NetLuidIndex: 0x6 IfType: 0x83
[10/22/13 12:15:36] Network: NSI: deleted 'Teredo Tunneling Pseudo-Interface' driver ID: {D06A7486-17D5-4EDC-B705-F01CAEA79ABD}

[10/22/13 12:15:36] Services: deleted: ControlSet001\Enum\Root\LEGACY_ERASERUTILREBOOTDRV
[10/22/13 12:15:36] Services: deleted: ControlSet001\Enum\Root\LEGACY_EECTRL

[10/22/13 12:15:36] Device classes: deleted: ControlSet001\Control\Class\{54505F9E-EE66-4F1D-A63B-B853A1759385}

[10/22/13 12:15:36] WSC: SEP unregistered of Windows Security Center

[10/22/13 12:15:36] WSC: SEP (WMI) unregistered of Windows Security Center


[10/22/13 12:15:36] Delete of empty folders ...
[10/22/13 12:15:36] Symantec folder: deleted: C:\Program Files (x86)\Common Files\Symantec Shared\


[10/22/13 12:15:39] Windows Defender (64-bit): deleted value in: Microsoft\Windows Defender ...
[10/22/13 12:15:39] deleted: DisableAntiSpyware

[10/22/13 12:15:39] Windows Defender (32-bit): deleted value in: Microsoft\Windows Defender ...
[10/22/13 12:15:39] deleted: DisableAntiSpyware

[10/22/13 12:15:39] Uninstallation SEP finished successfully.


[10/22/13 12:15:39] Log file location: "C:\Users\RomanRUR\Downloads\~ESETUninstaller.log"

[10/22/13 12:15:39] ERROR(s) occured in uninstallation process, please check the log!

[10/22/13 12:15:39] Press any key to exit ...
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>


>>>>>>>>>>>>>>>>>>>>>>> BEGIN >>>>>>>>>>>>>>>>>>>>>>>
[10/22/13 12:15:47] C:\Users\RomanRUR\Downloads\ESETUninstaller.exe 6.0.3.0
[10/22/13 12:15:47] Input arguments:
[10/22/13 12:15:48] Online (PC booted from fixed disk) mode detected.

[10/22/13 12:15:48] WARNING! This tool uninstalls AV product in non-standard way. Your PC can be harmed seriously, please back up Your data.
Please keep in mind that as soon as this application is finished your network connection can be down and you will have to restart your PC.
Are you really sure to continue? (y/n): y


[10/22/13 12:15:51] Scanning available operating systems ...

[10/22/13 12:15:51] Available operating systems, which AV product can be removed from:

[10/22/13 12:15:51] [1]
[10/22/13 12:15:51] Product Name: Windows 7 Home Premium
[10/22/13 12:15:51] Current Version: 6.1.1.7601.WinNT.AMD64
[10/22/13 12:15:51] Volume: C:\
[10/22/13 12:15:51] System Root: C:\Windows
[10/22/13 12:15:51] Program Files: C:\Program Files
[10/22/13 12:15:51] Program Files (x86): C:\Program Files (x86)
[10/22/13 12:15:51] Common files: C:\Program Files\Common Files
[10/22/13 12:15:51] Common files (x86): C:\Program Files (x86)\Common Files
[10/22/13 12:15:51] Common application data folder: C:\ProgramData
[10/22/13 12:15:51] Common programs folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[10/22/13 12:15:51] Device path folder: C:\Windows\inf;C:\SWSetup\Drivers
[10/22/13 12:15:51] Drives mapping:
[10/22/13 12:15:51] Current Letter: C Native Letter: C
[10/22/13 12:15:51] Current Letter: D Native Letter: D

[10/22/13 12:15:51] Building cache: 64bit COM: AppID -> DllName ...
[10/22/13 12:15:51] Building cache: 64bit COM: Category -> ReferenceCounter ...
[10/22/13 12:15:51] Building cache: 32bit COM: AppID -> DllName ...
[10/22/13 12:15:51] Building cache: 32bit COM: Category -> ReferenceCounter ...
[10/22/13 12:15:51] Scanning installed AV products ...

[10/22/13 12:15:55] Installed AV products:
[10/22/13 12:15:55] 1. ESS/EAV/EMSX

[10/22/13 12:15:55] Enter sequence number of AV product to uninstall and press ENTER (hint: to abort press 'q'): 1

[10/22/13 12:15:59] ERROR! PC is running in normal boot, to uninstall AV product ESS/EAV/EMSX please run safe boot or boot live CD/DVD/USB.


[10/22/13 12:15:59] Log file location: "C:\Users\RomanRUR\Downloads\~ESETUninstaller.log"

[10/22/13 12:15:59] ERROR(s) occured in uninstallation process, please check the log!

[10/22/13 12:15:59] Press any key to exit ...
>>>>>>>>>>>>>>>>>>>>>>>> END >>>>>>>>>>>>>>>>>>>>>>>>

Buchtič_ESET
Technik
Technik
Příspěvky: 126
Registrován: 03 říj 2013 12:50
Kontaktovat uživatele:

Re: Jak na něj :)

#6 Příspěvek od Buchtič_ESET »

Jak jsem uvedl na začátku, ostatně je to také zmíněno na začátku zaslaného návodu (https://servis.eset.cz/index.php?/Knowl ... ogram-eset ), nástroj ESET Uninstaller je nutné spustit v nouzovém režimu. Protože jej spouštíte ve standardním režimu, nedojde k odebrání všech součástí a zobrazí se zmíněná chyba.
Pokud nevíte, jak spustit Windows v nouzovém režimu, postupujte podle těchto kroků: https://servis.eset.cz//index.php?/Know ... vem-rezimu

Roman.rur
Návštěvník
Návštěvník
Příspěvky: 5
Registrován: 22 říj 2013 07:21

Re: Jak na něj :)

#7 Příspěvek od Roman.rur »

Jo,paráda :)
Docela mazec a hlavně číst :D

Díky moc!!!

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