Vytížený procesor, nefunkční SupportAssist

[Lorax]

Dobrý den, chtěl bych Vás poprosit, jestli můžete projít můj log. Z ničeho nic se mi začal vytěžovat procesor až do 100%. Myslel jsem, že použiji SupportAssist od Dell, na aktualizaci ovladačů, jenže se mi nespustil. Našel jsem si návod na reinstalaci této aplikace, ale nyní když spouštím instalaci, tak vždy jen vyskočí hláška, že je potřeba restartovat notebook, a to stále dokola i po restartu. K tomuto problému jsou také návody na opravu, ale žádný mi nefungoval. Obracím se na Vás teď, kdy začal dělat problémy procesor. Děkuji za kontrolu.

[Rudy]

Zdravím!
Spusťte tuto utilitu:

Ulozte na plochu AdwCleaner https://malwarebytes.com/adwcleaner/ nebo http://www.bleepingcomputer.com/download/adwcleaner/

ukoncete vsechny programy
odsouhlaste licencni podmiky (EULA) klikem na Souhlasim
kliknete pravym na ikonu AdwCleaneru a vyberte Spustit jako spravce (v pripade Win XP spustte obycejne dvojklikem)
kliknete na Skenovat nyni (Scan now), pote na Cisteni a opravy (Clean and Repair)
po restartu na Vas vyskoci log (pripadne jej najdete v C:\AdwCleaner\Logs\AdwCleaner[Cxx].txt), jehoz obsah zkopirujte do pristi odpovedi

[Lorax]

# -------------------------------
# Malwarebytes AdwCleaner 8.0.0.0
# -------------------------------
# Build: 11-21-2019
# Database: 2019-11-26.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 12-07-2019
# Duration: 00:00:03
# OS: Windows 10 Home
# Cleaned: 14
# Failed: 0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted HKCU\Software\csastats

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted Softonic EN
Deleted Softonic EN
Deleted Softonic EN
Deleted Softonic EN
Deleted Softonic EN
Deleted Softonic EN
Deleted delta-homes
Deleted delta-homes
Deleted http://search.gboxapp.com/
Deleted http://search.gboxapp.com/
Deleted http://www.istartsurf.com/?type=hp&ts=1 ... 5_80B48087
Deleted istartsurf
Deleted istartsurf

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [2337 octets] - [20/08/2019 11:54:48]
AdwCleaner[S01].txt - [4069 octets] - [30/11/2019 13:22:21]
AdwCleaner[C01].txt - [4197 octets] - [30/11/2019 13:23:48]
AdwCleaner[S02].txt - [1650 octets] - [30/11/2019 13:25:32]
AdwCleaner[C02].txt - [1862 octets] - [30/11/2019 13:25:47]
AdwCleaner[S03].txt - [1631 octets] - [30/11/2019 13:27:08]
AdwCleaner[C03].txt - [1819 octets] - [30/11/2019 13:27:28]
AdwCleaner[S04].txt - [1753 octets] - [30/11/2019 13:28:59]
AdwCleaner[S05].txt - [3320 octets] - [07/12/2019 12:53:25]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C05].txt ##########

[Rudy]

Dejte nové logy FRST+Addition.

[Lorax]

přikládám oba textové soubory

[Rudy]

Otevřte poznámkový blok a zkopírujte do něj:

Start

CloseProcesses:
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [644552 2019-07-04] (Oracle America, Inc. -> Oracle Corporation)
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKU\S-1-5-21-4041158930-1705203893-3078369181-1001 -> DefaultScope {864B0667-07DC-43C7-A8D7-901BAA588CEE} URL =
SearchScopes: HKU\S-1-5-21-4041158930-1705203893-3078369181-1001 -> {864B0667-07DC-43C7-A8D7-901BAA588CEE} URL =
C:\WINDOWS\system32\SET728.tmp
C:\WINDOWS\system32\SET52B7.tmp
C:\Users\Jan Kubáč\AppData\Local\Tempbannercash.tmp
C:\Users\Jan Kubáč\AppData\Local\Tempnewscash.tmp
C:\Users\Jan Kubáč\AppData\Local\{E538DE36-ABF2-49F6-9691-D57464BE634E}
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
AlternateDataStreams: C:\Users\Jan Kubáč\Application Data:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Jan Kubáč\Data aplikací:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Jan Kubáč\ntuser.ini:NTV [10056]
AlternateDataStreams: C:\Users\Jan Kubáč\AppData\Roaming:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Public\Shared Files:VersionCache [470]
FirewallRules: [{471800D4-C808-48A6-9193-1E70B9F31D62}] => (Allow) C:\Program Files\Unity Hub\Unity Hub.exe No File
FirewallRules: [TCP Query User{BC65A385-63C4-4422-ABDA-37301E043874}C:\program files\unity hub\unity hub.exe] => (Allow) C:\program files\unity hub\unity hub.exe No File
FirewallRules: [UDP Query User{3DFAA2A1-CDBA-4C42-9F9E-45CA6E7E675D}C:\program files\unity hub\unity hub.exe] => (Allow) C:\program files\unity hub\unity hub.exe No File
FirewallRules: [TCP Query User{70C99B0B-BF7E-431D-B51B-81477A67B18E}G:\codex\game\bin\ts4_x64.exe] => (Allow) G:\codex\game\bin\ts4_x64.exe No File
FirewallRules: [UDP Query User{EDB8C11F-FFA5-494E-A3F1-C38899064BA4}G:\codex\game\bin\ts4_x64.exe] => (Allow) G:\codex\game\bin\ts4_x64.exe No File

EmptyTemp:
Hosts:
End

Uložte do D:\Downloads jako fixlist.txt. Spusťte znovu FRST a klikněte na >Fix<. Po skončení akce se objeví log, který sem zkopírujte.

[Lorax]

Fix result of Farbar Recovery Scan Tool (x64) Version: 07-12-2019
Ran by Jan Kubáč (07-12-2019 17:49:44) Run:1
Running from D:\Downloads
Loaded Profiles: Jan Kubáč (Available Profiles: Jan Kubáč & Administrator)
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start

CloseProcesses:
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [644552 2019-07-04] (Oracle America, Inc. -> Oracle Corporation)
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
SearchScopes: HKU\S-1-5-21-4041158930-1705203893-3078369181-1001 -> DefaultScope {864B0667-07DC-43C7-A8D7-901BAA588CEE} URL =
SearchScopes: HKU\S-1-5-21-4041158930-1705203893-3078369181-1001 -> {864B0667-07DC-43C7-A8D7-901BAA588CEE} URL =
C:\WINDOWS\system32\SET728.tmp
C:\WINDOWS\system32\SET52B7.tmp
C:\Users\Jan Kubáč\AppData\Local\Tempbannercash.tmp
C:\Users\Jan Kubáč\AppData\Local\Tempnewscash.tmp
C:\Users\Jan Kubáč\AppData\Local\{E538DE36-ABF2-49F6-9691-D57464BE634E}
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
AlternateDataStreams: C:\Users\Jan Kubáč\Application Data:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Jan Kubáč\Data aplikací:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Jan Kubáč\ntuser.ini:NTV [10056]
AlternateDataStreams: C:\Users\Jan Kubáč\AppData\Roaming:fbd50e2f7662a5c33287ddc6e65ab5a1 [394]
AlternateDataStreams: C:\Users\Public\Shared Files:VersionCache [470]
FirewallRules: [{471800D4-C808-48A6-9193-1E70B9F31D62}] => (Allow) C:\Program Files\Unity Hub\Unity Hub.exe No File
FirewallRules: [TCP Query User{BC65A385-63C4-4422-ABDA-37301E043874}C:\program files\unity hub\unity hub.exe] => (Allow) C:\program files\unity hub\unity hub.exe No File
FirewallRules: [UDP Query User{3DFAA2A1-CDBA-4C42-9F9E-45CA6E7E675D}C:\program files\unity hub\unity hub.exe] => (Allow) C:\program files\unity hub\unity hub.exe No File
FirewallRules: [TCP Query User{70C99B0B-BF7E-431D-B51B-81477A67B18E}G:\codex\game\bin\ts4_x64.exe] => (Allow) G:\codex\game\bin\ts4_x64.exe No File
FirewallRules: [UDP Query User{EDB8C11F-FFA5-494E-A3F1-C38899064BA4}G:\codex\game\bin\ts4_x64.exe] => (Allow) G:\codex\game\bin\ts4_x64.exe No File

EmptyTemp:
Hosts:
End
*****************

Processes closed successfully.
"HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\SunJavaUpdateSched" => removed successfully
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => could not remove, key could be protected
HKLM\SOFTWARE\Policies\Mozilla => removed successfully
"HKU\S-1-5-21-4041158930-1705203893-3078369181-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-4041158930-1705203893-3078369181-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{864B0667-07DC-43C7-A8D7-901BAA588CEE} => removed successfully
C:\WINDOWS\system32\SET728.tmp => moved successfully
C:\WINDOWS\system32\SET52B7.tmp => moved successfully
C:\Users\Jan Kubáč\AppData\Local\Tempbannercash.tmp => moved successfully
C:\Users\Jan Kubáč\AppData\Local\Tempnewscash.tmp => moved successfully
C:\Users\Jan Kubáč\AppData\Local\{E538DE36-ABF2-49F6-9691-D57464BE634E} => moved successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => removed successfully
HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui => removed successfully
C:\Users\Jan Kubáč\Application Data => ":fbd50e2f7662a5c33287ddc6e65ab5a1" ADS removed successfully
"C:\Users\Jan Kubáč\Data aplikací" => ":fbd50e2f7662a5c33287ddc6e65ab5a1" ADS not found.
C:\Users\Jan Kubáč\ntuser.ini => ":NTV" ADS removed successfully
"C:\Users\Jan Kubáč\AppData\Roaming" => ":fbd50e2f7662a5c33287ddc6e65ab5a1" ADS not found.
C:\Users\Public\Shared Files => ":VersionCache" ADS removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{471800D4-C808-48A6-9193-1E70B9F31D62}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{BC65A385-63C4-4422-ABDA-37301E043874}C:\program files\unity hub\unity hub.exe" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{3DFAA2A1-CDBA-4C42-9F9E-45CA6E7E675D}C:\program files\unity hub\unity hub.exe" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{70C99B0B-BF7E-431D-B51B-81477A67B18E}G:\codex\game\bin\ts4_x64.exe" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{EDB8C11F-FFA5-494E-A3F1-C38899064BA4}G:\codex\game\bin\ts4_x64.exe" => removed successfully
C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 12345344 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 51879982 B
Java, Flash, Steam htmlcache => 426842576 B
Windows/system/drivers => 32532085 B
Edge => 682314 B
Chrome => 1333865782 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 6656 B
Users => 6656 B
ProgramData => 6656 B
Public => 6656 B
systemprofile => 4317060 B
systemprofile32 => 4317060 B
LocalService => 4317060 B
NetworkService => 4336862 B
Jan Kubáč => 812370569 B
Administrator => 813286125 B

RecycleBin => 12017958 B
EmptyTemp: => 3.3 GB temporary data Removed.

================================

Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 07-12-2019 17:51:35)


Result of scheduled keys to remove after reboot:

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => removed successfully

==== End of Fixlog 17:51:35 ====

[Rudy]

Smazáno. Nastala nějaká změna?

[Lorax]

Myslím, že vytížení procesoru se viditelně snížilo. Co se týče aplikace od Dellu, je nějaká šance, že bude zase fungovat (stále vypisuje stejnou chybu ohledně restartu)?

[Rudy]

Myslím, že vytížení procesoru se viditelně snížilo. Co se týče aplikace od Dellu, je nějaká šance, že bude zase fungovat (stále vypisuje stejnou chybu ohledně restartu)?

Nevím, neznám tu aplikaci, jen vím, že je od DELLu. Mohu jen univerzálně poradit: zkuste ji přeinstalovat.

[Lorax]

To je právě to co nejde, při instalaci dojde k chybě a chce restartovat, což nepomůže. Každopádně děkuji za pomoc.

[Rudy]

Zkoušel jste ji nejdříve odinstalovat?

[Lorax]

Ano, postupoval jsem podle návodu na youtube od Dell, odinstaloval jsem v Ovládacích panelech, vymazal na disku složky a dále jsem vymazal i registry. Teď když spustím instalaci, tak se dostanu do bodu, kdy dostanu hlášku "Instalace byla zrušena, Při instalaci aplikace SupportAssist doško k chybě. Restartujte počítač a opakujte akci." Avšak po restartu vyskočí stejná hláška.

[Rudy]

Pak budete muset požádat tech. podporu DELLu. Tu aplikaci neznám.

[Lorax]

Dobře, děkuji moc za pomoc a rady.